I haven't disabled my campaign; why is my campaign inactive?

When viewing your dashboard, all of your campaign metrics will be housed under the Campaigns tab. Important metrics are available to view at-a-glance, including your campaign Status and Delivery. These columns will tell you if the campaign is running or not, as well as the reasoning behind it. 

Campaign Status

The Status column will allow you to play, pause or archive a campaign, depending on your preferences. 

  • An Active campaign will reflect a Play icon below the Status bar
  • A Paused campaign will reflect a Pause icon below the Status bar

Why is my campaign paused?

If you're unsure why your campaign is paused, check out the Delivery column. “Paused” delivery means that you have taken your campaign offline. If you wish to activate the campaign, you can do so by changing the Status to Play. 

Why is my campaign inactive?

An Inactive status has many meanings. If you see that your campaign is “Inactive”, this can mean that:
  • Your budget has capped
  • Your campaign has ended
  • Your content is under review
  • Your campaign has been rejected
  • There is a billing issue
  • There is an account issue

You can hover over the “!” icon next to the Delivery status to view a specific note about why the campaign is inactive. If you're still unsure why your campaign is not running, feel free to reach out to our amazing support team for more assistance. 


Drive Engaged visitors to your content

Promote your content on premium websites like CNN, ESPN and thousands more

Show me how